Refund Policy

Refund Policy – 30 Days Money-Back Guarantee

At Netsmart IT, we are committed to providing you with top-notch products and exceptional customer service. We stand behind the quality of our offerings and want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free 30 days money-back guarantee from the date of purchase.
Eligibility:
To be eligible for a refund, please ensure the following conditions are met:
The request for a refund must be made within 30 days of the original purchase date.
The product must be in its original condition, undamaged, and unused.
The product must be accompanied by the original receipt or proof of purchase.
Refund Process:
To initiate a refund, kindly follow these simple steps:
Contact our friendly customer support team at support@netsmartit.com and provide your order details.
Our team will guide you through the return process and issue a Return Merchandise Authorization (RMA) number.
Securely pack the product, including all original accessories and packaging, and prominently display the RMA number on the outside of the package.
Ship the product to the address provided by our customer support team.
Once we receive the returned product and verify its eligibility, we will process your refund.
Refund Amount:
The refund amount will be equal to the purchase price of the product, excluding any shipping or handling charges paid at the time of purchase. The refund will be issued to the original payment method used during the purchase.
Refund Processing Time:
Upon receipt and approval of the returned product, we will process your refund within 3-4 business days. Please note that the time it takes for the refund to reflect in your account may vary based on your financial institution’s policies.
Non-Refundable Items:
Certain products may not be eligible for a refund, including digital downloads, gift cards, or personalized items. Please review the product description or reach out to our customer support team for clarification before making a purchase.
Changes to Refund Policy:
Netsmart IT reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be posted on our website.
For any questions or assistance regarding our refund policy, please don’t hesitate to contact our dedicated customer support team at support@netsmartit.com. Your satisfaction is our priority.